Overview
Paventy & Brown Orthodontics is seeking an exceptional operations leader to elevate our executive team as an Operations Manager. This person will exemplify our core values of: Compassion, Competency, Kindness, Innovation, Adaptability, and Integrity.
As the Operations Manager, you will collaborate with executive leaders, local managers, and doctors to oversee the day-to-day operations and ensure overall efficiency and effectiveness for our seven office locations. This involves a multifaceted approach to ensure that all operational processes run efficiently while maintaining and enhancing the productivity and functionality of our offices.
This is a fantastic opportunity to join a large and growing dental organization and make a significant impact on the success of our local practice. This role is essential for creating an efficient, effective, and collaborative environment.
Responsibilities
- Engage and collaborate with executive leaders to align operational strategies and organizational goals.
- Partner with doctors, field operations and functional support to diagnose issues, identify opportunities, and develop corresponding action plans.
- Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
- Prioritize areas of focus based on impact and urgency; helps team do the same
- Optimize processes with further development of documented standard operating procedures and organization.
- Create and follow through with quality control processes across multiple locations and providers.
- Partner with support to organize and implement an annual marketing plan and provide key insights and analysis on return on investment to optimize future marketing efforts.
- Identify, assess, and control any risk factors and compliance aspects associated with the business.
- Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
- Advocate for necessary resources and support when necessary.
- Take ownership and guide operations teams to cultivate and embrace core values while fostering opportunities for professional development.
- Coordinate effective and comprehensive onboarding for new staff.
- Advise and train staff on operational policies and recommends changes where applicable.
- Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
- Continuously assess capabilities and performance of team members, ensure contributions are recognized and actively address underperformance through progressive coaching.
- Track key performance indicators for the offices, including patient experience, and develop actionable strategies for improvements based on findings.
- Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
- Strategically partner with executive leaders on market growth initiatives. Identify and drive initiatives aimed at expanding market presence and growth.
- Maintain a front-line obsession and promote an exceptional patient experience.
- Other duties as assigned.
Requirements
- 3+ years of previous operational experience.
- Bachelor’s degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/ leadership training.
- Proven experience in managing multiple teams.
- Track record of developing and implementing strategic growth practices and increasing market visibility.
- Excellent leadership and communication skills with a passion for growth.
- Continuous desire to learn and improve daily and provide development opportunities for staff members.
- Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
- Strong attention to detail, where the extra 1% matters.
- Competency in using business software such as Microsoft Office and related platforms.
- Experience managing to a P&L and baseline understanding of core financial metrics (preferred).
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training and Development opportunities
